Privacy Policy

Effective Date: 1 August 2025
Last Updated: 1 August 2025

Legal Disclaimer

The explanations and information provided in this Privacy Policy are for general purposes only and do not constitute legal advice. Privacy laws and requirements may vary depending on your location and business model. You are encouraged to consult a qualified legal professional to ensure your privacy practices comply with applicable laws and are tailored to your specific needs.

1. Introduction

At Timelify (Pty) Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website at www.timelifyapp.com, and any related services, in compliance with South Africa’s Protection of Personal Information Act (POPIA).

By using our services or website, you agree to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

Identification details: Full name, ID/passport number (if required)
Contact details: Email address, phone number, address
Account details: Username, login credentials
Booking and usage data: Appointment history, service preferences, business profiles
Payment information: Card or payment processing data (via secure third-party payment processors - we do not store payment details directly)
Device and usage data: IP address, browser type, location (if allowed), and activity on the platform
Communications: Messages sent to or through Timelify

We may also collect anonymized or aggregated data that cannot be used to identify you.

3. How We Collect Information

We collect personal information:

When you register or create an account
When you use the Timelify platform to book or manage appointments
When you fill out a form, subscribe to our services, or communicate with us
Automatically through cookies and similar technologies (see Section 7)

4. Why We Collect Personal Information

We collect your personal information for the following purposes:

To create and manage your user account
To provide and improve our services
To communicate with you regarding bookings, support, updates, and promotions
To personalise your user experience
To monitor system usage and prevent fraud or abuse
To comply with legal and regulatory obligations

5. Sharing of Personal Information

We do not sell your personal data.

We may share your information with:

Trusted third-party service providers (e.g., payment processors, hosting services, analytics platforms), who are bound by confidentiality agreements
Law enforcement or regulatory bodies, when required by law or legal process
Service providers and businesses on the platform, only as necessary to facilitate bookings or interactions you initiate

6. Your Rights (Under POPIA)

You have the right to:

Access and request a copy of your personal information
Correct or update your information
Request deletion of your data, where legally permissible
Object to the processing of your data
Withdraw consent at any time (note: this may affect your ability to use certain features)

To exercise your rights, contact us at hello@timelifyapp.com.

7. Cookies and Tracking

Timelify uses cookies and similar tracking technologies to enhance user experience and collect usage data.

You may disable cookies through your browser settings, but this may limit certain features on our website.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.

9. Data Security

We take data security seriously and use technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.

However, no system is 100% secure. By using our services, you acknowledge and accept this risk.

10. Protection of Children’s Privacy

Timelify is not intended for use by children under the age of 18. We do not knowingly collect personal data from minors without verified parental consent. If we discover such data has been collected, we will delete it promptly.

11. International Transfers

As a South African-based platform, your data is primarily stored in South Africa. If any third-party processors store or access your data outside South Africa, we ensure appropriate protections are in place as required by POPIA.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us at:

Timelify (Pty) Ltd
Email: hello@timelifyapp.com
Website: www.timelifyapp.com